Privacy Policy

1. Scope and status

This Privacy Policy explains how Silverridge Agency Pty Ltd (we, us or our) handles personal information in connection with the Silverridgeagency casino hotel website, accommodation and event enquiries, guest communications and related administrative activities. It is intended to support transparent handling under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) where they apply, and the General Data Protection Regulation (EU) 2016/679 (GDPR) where our processing falls within its territorial scope.

This website provides information about a land-based casino hotel in Perth. It does not provide online casino games, accept online wagers, operate player accounts, process gambling deposits or advertise guaranteed returns. Separate notices may apply when you enter the physical casino hotel, make a confirmed reservation, attend an event or interact with an independently operated service provider.

2. Privacy administrator and contact

The controller or responsible organisation for website-related personal information is:

Please do not send passports, payment card details, health records, gambling account information or other highly sensitive material through the general enquiry form unless we specifically request it through an appropriate secure channel.

3. Information we may collect

Depending on how you interact with us, we may collect your name, email address, telephone number, enquiry category, message content, preferred dates, accessibility requests you choose to disclose, event requirements, group information and records of our correspondence.

Technical information may include browser type, device type, operating system, approximate region derived from network information, requested pages, referral information, timestamps, security logs and cookie or local-storage choices. This static version of the website does not include analytics or advertising scripts. If optional analytics are introduced, they will remain disabled until the required consent is obtained.

We do not intentionally collect payment card information, casino play records or identity verification documents through this website. Information collected at the physical casino hotel may be subject to additional legal, security, responsible gaming and regulatory notices.

4. How information is collected

We may collect information directly from you when you complete an enquiry, contact our team, request accessibility support, ask about the casino hotel, organise an event or communicate with us. We may also receive information from a person acting with your authority, a group organiser, a travel or event intermediary, a service provider or a lawful public source.

Where another person provides your information, they should have authority to do so and should make this policy available to you. We may take reasonable steps to verify authority before discussing an enquiry.

5. Purposes of processing

We use personal information to answer questions, manage accommodation and event enquiries, explain casino entry conditions, provide accessibility assistance, maintain correspondence, improve service quality, protect website and property security, comply with legal duties, establish or defend legal claims and maintain responsible gaming communications.

We may use contact details for direct marketing only where permitted, including where valid consent is required. Marketing communications will identify the sender and provide a functional way to withdraw. We do not sell personal information to advertisers or data brokers.

6. Legal bases under the GDPR

Where the GDPR applies, processing may be based on steps requested before entering a contract, performance of a contract, compliance with a legal obligation, our legitimate interests, protection of vital interests in exceptional circumstances, or consent. Legitimate interests may include responding to enquiries, securing systems, preventing misuse, maintaining records, improving guest service and managing legal risk, provided those interests are not overridden by your rights.

Consent is used where the law requires it, particularly for optional cookies or certain electronic marketing. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

7. Sensitive information and accessibility

Accessibility information or health-related details can be sensitive information. We ask you to provide only what is reasonably necessary for us to understand and arrange the requested support. Where required, we will seek consent or rely on another lawful basis before collecting or using sensitive information.

Do not include detailed diagnoses or unrelated medical history in a general website message. Our team may contact you to determine a safer or more appropriate way to discuss necessary arrangements.

8. Disclosure and service providers

We may disclose information to authorised staff, professional advisers, information-technology and hosting providers, property or facility operators, event contractors, security providers, accessibility service providers, insurers, regulators, courts, law-enforcement bodies or other recipients where permitted or required by law.

Providers receive only information reasonably needed for their function and are expected to apply confidentiality, security and data-protection safeguards. We do not authorise providers to use personal information for unrelated advertising.

9. International transfers

Some support or technology providers may process information outside Australia. Before an overseas disclosure, we take reasonable steps appropriate to the circumstances and applicable APP requirements. Where the GDPR applies, transfers outside the European Economic Area may rely on an adequacy decision, approved contractual safeguards, binding rules, a specific derogation or another lawful transfer mechanism.

No internet or international transfer method is risk-free. You may contact us for general information about the safeguards relevant to your circumstances.

10. Retention

We retain personal information only for as long as reasonably necessary for the purpose collected, legal and accounting obligations, complaint handling, security, dispute resolution and the establishment or defence of claims. Retention periods vary according to the type of record and whether an enquiry becomes a booking, event arrangement or formal complaint.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to legal holds, backup cycles and mandatory retention duties.

11. Security

We use organisational and technical measures proportionate to the information and risks, including access controls, staff responsibilities, secure configuration, update management, logging, backup practices and incident response. This website has been configured to avoid third-party fonts, remote scripts, advertising tags and online casino account functionality.

No method of transmission or storage can be guaranteed absolutely secure. If we become aware of a data breach, we will assess it and provide notifications where required, including under Australia’s Notifiable Data Breaches scheme or applicable GDPR duties.

12. Cookies and local storage

The website uses local storage to remember your cookie choice. Essential storage cannot be switched off through the banner because it is necessary to remember whether you accepted or rejected optional technologies. Optional analytics and marketing technologies are not installed in this static project.

See the Cookie Policy for categories, durations, consent controls and browser options. Withdrawing consent does not affect essential security or preference storage that is strictly necessary.

13. Access, correction and GDPR rights

You may ask for access to personal information we hold about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify identity and may refuse or limit a request where the law permits, in which case we will explain the basis where required.

Where the GDPR applies, you may also have rights to erasure, restriction, objection, portability, withdrawal of consent and complaint to a supervisory authority. These rights are not absolute and may be limited by legal obligations, public-interest grounds, freedom of expression, legal claims or other permitted exceptions.

14. Automated decisions

This website does not use personal information to make solely automated decisions that produce legal or similarly significant effects. The enquiry form is not used to profile casino behaviour, calculate gambling risk or determine access automatically.

If material automated decision-making is introduced, we will update this policy and provide the information and rights required by applicable law.

15. Children and age restrictions

The casino hotel’s gaming areas are restricted to people aged 18 and over. The website is directed to adults and is not designed to collect information from children. General hotel or event information may be viewed by families, but a person under 18 must not use the website to seek casino access or submit gambling-related enquiries.

If you believe a child has provided personal information without appropriate authority, contact us so we can assess and take appropriate action.

16. Complaints

Raise a privacy concern with us first using the privacy contact above. Describe the issue and provide enough information for us to investigate, but do not send unnecessary identity documents. We will acknowledge and assess the complaint within a reasonable period.

If you are dissatisfied, you may be entitled to complain to the Office of the Australian Information Commissioner or, where the GDPR applies, the competent supervisory authority in your place of residence, work or the alleged infringement.

17. Changes to this policy

We may update this policy to reflect legal, operational or technical changes. The current version will be published on this page with an updated effective date. Material changes may also be communicated through an additional website notice where appropriate.

Effective date: 22 July 2026.